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Kanso.

Every quality record knows what it's connected to.

Kanso runs ISO 9001 and Lean Six Sigma in one place: document control, CAPA, audits, SPC and DMAIC projects, on live data from your ERP. When a nonconformance is closed, its corrective action, the revised procedure and the training records are already linked to it, so the evidence for the clause is there when the auditor asks.

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kanso · Nonconformance NCR-0142
NCR-0142Closed

Burr on housing bore

Found at
Customer receiving
Part
HV-3301 housing
Lot
24-0926 · 14 pcs
Customer
Harbor Valve Co.

Linked records

  1. Caused by

    5-Why WI-12 has no deburr step

    Root cause analysis · 4 whys

  2. Addresses NCR-0142

    CAPA-0031 Add a deburr step to WI-12

    Corrective · due 10/18

  3. Supersedes v1.1

    SOP-042 v2.0 Machining: bore finishing

    Approved 10/09 · 3 signatures

ISO 9001 · 8.7 Control of nonconforming outputsEvidence ready, with its connected records

Illustration with sample data

In use

One defect, from a customer's receiving dock to the audit.

A customer rejects 14 housings for a burr on the bore. Follow that one complaint through Kanso, from the morning it is logged to the day an auditor asks about it.

  1. 01Nonconformities

    A customer sends 14 housings back

    Harbor Valve Co. finds a burr on the bore of part HV-3301 at their receiving inspection. Dana Whitfield raises NCR-0142 that morning and attaches the photo and the rejection note. By the afternoon the rest of the lot is on hold and the record says contained.

    • Every NCR gets a number, a severity and a source: observation, audit, complaint or inspection.
    • It is tagged to ISO 9001 clause 8.7 when it is created.
    • Each status change is written to the record's activity log.
    kanso · Nonconformities · NCR-0142
    NCR-0142MajorClause 8.7

    Burr on housing bore

    Harbor Valve Co. rejected 14 housings from lot 24-0926 at receiving. Raised edge at the bore exit, part HV-3301.

    openin progresscontainedresolvedclosed
    Source
    Complaint
    Severity
    Major
    Raised
    10/01 · Dana Whitfield

    Evidence & files

    bore-exit-burr.jpgPhoto from receiving
    rejection-note.pdfHarbor Valve Co.

    Status change open → contained

    10/01

    Illustration with sample data

  2. 02Control charts

    The bore chart shows when it started

    Samir Aziz pastes the last 20 bore measurements from cell 3 into a control chart. Every point is inside the limits, but nine in a row sit above the center line. That trips Nelson rule 2, and the run starts at part 12.

    • All eight Nelson rules are checked, and the chart lists the points behind each signal.
    • Add spec limits and the same analysis gives Cp and Cpk.
    • Explain this asks the assistant to put the result in plain words.
    kanso · SPC · Bore diameter, cell 3

    Bore diameter (mm) · individuals chart

    n = 20 · last 20 parts

    Rule 2 · nine points in a row on one side of the center line

    The mean has moved up about 0.007 mm since part 12, still inside the limits. Look at what changed at that point, such as tooling or the material lot.

    Illustration with sample data

  3. 03Root cause analysis

    Four whys end at the work instruction

    Part 12 was the first one cut with a new batch of inserts. Dana runs a 5-Why from the NCR. It ends at WI-12, which has no deburr step after boring.

    • Start a fishbone or a 5-Why from the NCR, and it stays attached to it.
    • The last answer in the chain is shown as the root cause.
    • For a fishbone, the assistant can draft a first set of causes for the team to correct.
    kanso · Root cause analysis · NCR-0142

    Burr on housing bore

    5-WhyNCR-0142

    Problem

    Raised edge at the bore exit on HV-3301 housings

    1Why?The boring insert left a raised edge at the bore exit.
    2Why?Inserts from the batch started 09/22 cut with a duller edge.
    3Why?Nothing after boring removes a burr or checks for one.
    4Why?WI-12 has no deburr step.

    Root cause

    WI-12 has no deburr step.

    Illustration with sample data

  4. 04CAPA

    The corrective action stays open until it is checked

    Dana adds a corrective action to the NCR: add a deburr step to WI-12, due 10/18. When someone tries to close it a week early, Kanso refuses, because nobody has recorded whether the fix worked.

    • Each action carries its type, target date and root cause.
    • Verify & close is refused until an effectiveness check is written down.
    • Closing an action takes approve permission.
    kanso · Nonconformities · NCR-0142 · CAPA

    Corrective & preventive actions (1)

    correctivecloseddue 10/18

    Add a deburr step to WI-12

    Root cause: WI-12 has no deburr step.

    Effectiveness check (required to close)

    Three lots made after the change were checked at the bore exit: no burrs. Bore diameter is back on the center line.

    How was the action verified effective?

    Verified effective· closed 10/17

    Illustration with sample data

  5. 05Document control

    The procedure is revised and signed

    The deburr step goes into SOP-042 as version 2.0. Dana prepares it, Samir reviews it and Grace Okafor approves it. With all three signatures in, version 2.0 is made effective and version 1.1 is superseded.

    • Approval routes come from a template for each document type. A type can be set so it cannot go effective unsigned.
    • Sign with a click or draw the signature by hand. Each signature is hashed against the version it signs.
    • Going effective sets the next review date, and Watchtower flags any document that passes it.
    kanso · Documents · SOP-042

    SOP-042 Machining: bore finishing

    v2.0Effective 10/09v1.1 superseded

    1. Author

      Dana Whitfield

      Signed 10/07

    2. Reviewer

      Samir Aziz

      Signed 10/08

    3. Approver

      Grace Okafor

      Signed 10/09

    Read and understood

    6 of 6

    Watchtower

    Review overdue: SOP-017 Receiving inspection

    Controlled document past its review date. Review and re-approve, or revise.

    Illustration with sample data

  6. 06Read and acknowledged

    The operators read it, and that is on record

    When version 2.0 becomes effective, everyone who has to read it is notified. One operator scrolls to the end in 40 seconds, and Kanso marks that as skimmed until he goes back and reads it.

    • Read means reaching the end and spending at least half the estimated reading time.
    • Each acknowledgement is kept as a training record against the document, with its date.
    • For guided trainings, a competency matrix shows who is trained on what and what is overdue.
    kanso · Documents · SOP-042 · Readers

    SOP-042 Machining: bore finishing

    v2.0Effective 10/09

    6

    opened

    6

    read

    0

    skimmed

    Luis Ortegaread
    10/09
    Priya Nairread
    10/09
    Tom Beckerread
    10/13
    Aisha Karimread
    10/12
    Mei Tanakaread
    10/12
    Jonas Weberread
    10/13

    Acknowledged · 6

    Kept as training records for ISO 9001 clause 7.2

    Illustration with sample data

  7. 07Clause Evidence

    The auditor asks for clause 8.7

    Months later an auditor samples the Harbor Valve complaint. Grace opens Clause Evidence and picks 8.7. NCR-0142 is listed, with the root cause analysis and the revised procedure linked behind it.

    • Records are tagged to their clause when they are created.
    • Prepare audit report grades the clause as audit ready, partially ready or gaps to close.
    • A gap can be logged as an audit finding, and the report exports to Word or PDF.
    kanso · Clause Evidence · 8.7
    8.7 · Control of nonconforming outputs
    Prepare audit report

    1 record provides direct evidence for clause 8.7, with 2 connected records in the chain.

    Nonconformity

    NCR-0142 · Burr on housing bore

    Root causeBurr on housing bore
    DocumentSOP-042 · Machining: bore finishing

    Audit-readiness · clause 8.7

    Audit ready

    The complaint has a recorded cause and a revised procedure behind it.

    Covered

    • Complaint recorded with severity and source
    • Root cause analysis linked to the record
    • Revised procedure linked and effective

    Illustration with sample data

  8. 08Dashboards and Watchtower

    Managers see what it cost and what else is slipping

    The credit memo for the returned housings was posted in Business Central, so it is on the returns dashboard. Kanso reads Business Central every 15 minutes. Clicking Harbor Valve Co. on the chart filters the rest of the page to that customer.

    • Each dashboard shows how long ago its Business Central tables were read.
    • Watchtower scans every day and raises work that is overdue or has stopped moving.
    • Ask Kanso answers questions such as which CAPAs are overdue, and by how long.
    kanso · Dashboards · Returns and credits

    Returns and credits

    Business Central read 12 min ago

    Credited · Oct

    $2,940.00

    Credit memos

    1

    Credit memos by customer

    ↳ Customer = Harbor Valve Co.
    Harbor Valve Co.$2,940.00
    Tallis Pumps$1,810.00
    Brightwater Inc.$1,120.00
    Marlow Fittings$550.00
    SCM-1044HV-3301 housing · 14 pcs$2,800.00
    SCM-1044Return freight$140.00

    Watchtower

    Scans projects, quality records and connected tools every day.

    Watchtower · Drift

    No movement: Thread damage on cap

    In "in progress" with no change for 9 days. Nudge the owner or clear the blocker.

    Illustration with sample data

The whole product

Everything Kanso does.

The story above follows one complaint. Here is the rest of the product, area by area, each shown working on sample data.

The ISO 9001 work that sits around that complaint: audits, the registers, objectives, management review and training records.

kanso · Audits · Internal audit: machining
InternalClause 9.2

Internal audit: machining

Machining · Grace Okafor · 11/12

Completed

Findings (3)

Add finding
Conformity

The deburr step in WI-12 is done at cell 3.

Clause 8.5.1

Observation

One lot traveler is missing the operator initials.

Clause 8.5.2

Minor NC

Torque wrench TW-07 was used past its calibration date.

Clause 7.1.5

View NCR NCR-0143

Illustration with sample data

Plan audits and record their findings

Schedule internal, mock, customer and supplier audits, and the certification audits from Stage 1 through recertification. Each finding is recorded with its type and the ISO 9001 clause it falls under.

  • Finding types are conformity, observation, opportunity, minor NC and major NC.
  • Raise NCR turns a minor or major NC into a nonconformance that stays linked to the audit.
  • Certification holds the certificate and can schedule the three-year cycle: two surveillance audits, then recertification.
kanso · Risk & Opportunity · Risk
RiskClause 6.1

One foundry supplies every HV-3301 casting

Risk scoring

8 Medium
Likelihood
2 · Unlikely
Impact
4 · Major

Response plan

Qualify a second foundry for the HV-3301 casting.

Monitored
Review 03/15

Illustration with sample data

Score risks on a 5×5 grid

In the Risk & Opportunity register you rate likelihood and impact from 1 to 5 by clicking a cell. The score is the two multiplied, and it is graded Low, Medium, High or Critical.

  • Each entry has a response plan, a status and a review date.
  • Incidents are graded on the same grid by severity and impact, and can generate a report filed under Documents.
  • Six more registers cover context, interested parties, SWOT, findings, suppliers and calibration equipment. Each is tagged to its clause.
kanso · Objectives & KPIs

Clause 6.2 · 9.1 · Quality objectives

100%

to target

Cut customer complaints to 4 a quarter

Achieved

Baseline 9Current 4Target 4

KPIs (1)

Customer complaints per quarter

4 latest · target ≤4

Log

8

03/31

7

06/30

5

09/30

4

12/31

Illustration with sample data

Set quality objectives and measure them

An objective has a baseline, a target and a timeline. Log a measurement against its KPI and the progress toward the target is recalculated.

  • A KPI has a target, a threshold and a direction, and shows green, amber or red against them.
  • A KPI can be linked to the process it measures.
  • Objectives are tagged to clause 6.2 when they are created.
kanso · Management Review

Management review · 12/10

2 actions

Auto-assembled inputs (9.3.2)

32 on track

Objectives

1

Off track

1of 2

Audits done

10 major

Open NCs

10 overdue

Open CAPAs

0of 4

High risks

Snapshot captured 12/10, 9:02 AM

Decisions & outputs (9.3.3)

Keep the deburr check at cell 3. Fund a second source for the HV-3301 casting.

Decisions on improvement, resources, changes to the QMS

Review actions

Add action
Close NCR-0143 on the torque wrench12/19
Send casting drawings to a second foundry01/15

Illustration with sample data

Open a management review with the inputs already counted

New review takes a snapshot of objectives, audits, nonconformities, corrective actions and risks as they stand. You add the decisions and the actions that come out of the meeting.

  • Run it for one company or for every company in the workspace.
  • An action can carry a due date, and is ticked off when it is done.
  • The minutes download as a Word file, and the same review downloads as a slide deck.
kanso · Training · Competency
ProgramsCompetency

Completion

91%

Completed

10

Outstanding

1

Overdue

0

Competency matrix

CSV
PersonRaising an NCRReading a control chartLogging a bore check
Luis Ortega·
Priya Nair·
Tom Becker
Aisha Karim·
Mei Tanaka·
CompletedAssignedOverdue

Illustration with sample data

Assign guided trainings and see who is trained

A training program is a step-by-step walkthrough built from captured screens. Assign it to a person, a team or a department, and the competency matrix shows who has completed it.

  • An assignment can carry a due date, and overdue ones are marked in the matrix.
  • Each completion is kept as a competency record for clause 7.2.
  • The matrix exports to CSV.
For ISO consultants

Bring Kanso to the companies you advise.

If you help companies reach ISO 9001, Kanso gives your clients a system that keeps working after you leave. We set it up for them, you stay their adviser, and our partner program pays you for every client you bring.

See the partner program
For universities

Teach quality on a real system.

For industrial and quality engineering courses: students run document control, CAPA, SPC and DMAIC projects on a practice company we build from sample data, with a workspace for each class and the Kanso manual as course material.

See Kanso for universities

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