System Manual
The Agent Fleet
The 102 agent types by department, the model tier each one runs on, and the two roles that sit above the specialists: the Center router and the Reader.
Departments and agent types
Workforce has 102 agent types, grouped by department. Each department has a top-level specialist and a set of narrower sub-agents. Finance, for example, has an invoice processor, an AP specialist, an AR collector, a bank reconciler, a VAT calculator, a payroll processor and a fraud detector, among others. Every type is registered as a node in the orchestrator, and adding one is a single registry entry.
| Finance | Invoice Processor, AP Specialist, AR Collector, Bank Reconciler, VAT Calculator, Payroll Processor, Fraud Detector, Tax Filer, Treasury Manager, CapEx Approver, Revenue Recognizer, FX Manager, and more |
| Procurement | RFQ Generator, Vendor Evaluator, PO Creator, PO Approver, Goods Receiver, Invoice Matcher, Inventory Monitor, Reorder Trigger, Contract Renewer, Spend Analyzer |
| HR | Job Poster, Resume Screener, Interview Scheduler, Offer Writer, Onboarder, Offboarder, Leave Approver, Employee Relations, Disciplinary Advisor, Benefits Admin, and more |
| Sales | Lead Qualifier, Lead Scorer, Proposal Writer, Contract Drafter, Deal Tracker, Account Manager, Churn Detector, Quote Generator, Upsell Identifier, and more |
| Legal | Contract Reviewer, NDA Manager, Regulatory Monitor, GDPR Auditor, IP Protector, Litigation Monitor, Policy Updater, License Manager |
| Operations | SLA Monitor, Ticket Router, Incident Responder, Quality Checker, KPI Reporter, Process Documenter, Capacity Planner, Change Manager |
| IT & Security | Access Manager, Threat Analyzer, Backup Verifier, System Monitor, Patch Manager, IT Compliance, Vendor Security |
| Marketing & CS | Content Creator, SEO Monitor, Campaign Manager, Social Media, Email Marketer, Brand Guardian, Analytics Reporter, Tier-1 Support |
Model tiers: fast, smart, premium
Every agent type is mapped to a specific model in the routing table (MODEL_MAP). The model is chosen to fit the job, and falls into one of three capability/cost tiers:
- Fast: Gemini Flash or Claude Haiku, for high-volume extraction and simple, repeatable tasks.
- Smart: Claude Sonnet or Gemini Pro, for structured work with several steps.
- Premium: Claude Opus, for high-stakes work where a wrong answer is costly.
Representative agents by tier
A sample from MODEL_MAP. The tier follows how much is at stake in the work, whatever the department:
| Invoice Processor (Finance) | Fast: claude-haiku-4-5 |
| Leave Approver (HR) | Fast: claude-haiku-4-5 |
| SLA Monitor / Ticket Router (Operations) | Fast: claude-haiku-4-5 |
| AP Specialist / Bank Reconciler (Finance) | Smart: claude-sonnet-4-6 |
| Resume Screener / Onboarder (HR) | Smart: claude-sonnet-4-6 |
| Proposal Writer (Sales) | Smart: claude-sonnet-4-6 |
| Payroll Processor / Tax Filer / Fraud Detector (Finance) | Premium: claude-opus-4-6 |
| Contract Reviewer / GDPR Auditor (Legal) | Premium: claude-opus-4-6 |
| Access Manager / Threat Analyzer (IT & Security) | Premium: claude-opus-4-6 |
| Contract Drafter (Sales) | Premium: claude-opus-4-6 |
The Center: the router
The Center is the orchestrator's router. When a run arrives without a named agent, for example an inbound email, the Center decides which specialist should own it and loads that organization's rules for the chosen agent before handing the run off. When the caller already named a direct-capable agent type, the run skips the Center and goes straight to that node.
Example · The Center picking an owner
A PDF arrives with no agent specified. The Center reads it, recognizes a vendor invoice with a PO reference, and routes to invoice_matcher instead of the general invoice_processor, because an invoice with a PO needs three-way matching. It attaches the org's matching rules and the run continues to that node.
The Reader: extraction
The Reader extracts documents before they are routed. It turns a raw document into structured data (line items, parties, amounts, dates) and gives the extraction a confidence score. If the score is below the 0.85 auto-approve bar, the Reader sends the run to triage so that no specialist acts on bad data. Otherwise it routes to the specialist for the run's agent type.
Center
Routes ambiguous runs to the right specialist
Reader
Extracts structured data + confidence score
Finance
premiumInvoice Processor · AP Specialist · Fraud Detector · Tax Filer
HR
smartResume Screener · Onboarder · Leave Approver · Offer Writer
Procurement
smartInvoice Matcher · PO Approver · Vendor Evaluator · Reorder
Legal
premiumContract Reviewer · NDA Manager · GDPR Auditor · IP Protector
Operations
fastSLA Monitor · Ticket Router · Incident Responder · KPI Reporter
Sales
smartLead Qualifier · Proposal Writer · Contract Drafter · Quote Gen
IT & Security
premiumAccess Manager · Threat Analyzer · Patch Manager · Backup
Marketing & CS
fastContent Creator · SEO Monitor · Campaign Mgr · Tier-1 Support
The tier shown is for the department's heaviest work. Each agent maps to its own model in MODEL_MAP.