User Manual

Approval Inbox

Agents act on their own inside the rules you set. When something falls outside those rules, or needs a person to decide, it shows up in your Inbox. This is the triage queue.

Finding the Inbox

Open Inbox in the sidebar (it is badged with a red dot whenever items are pending). The page is the triage queue; the older /triage link redirects here. The Inbox updates in real time, so new items appear without a refresh, and a short toast announces each one.

How items are organized

Pending items are grouped by priority, highest first, under section headers that show a live count:

Critical & Urgent	Shown at the top. Act on these first.
High Priority	Important, but below critical.
Normal	Everything else awaiting a decision.

Each card has a colored priority badge and shows the agent that raised it, a title, a summary, the agent's reasoning and, where there is one, a risk warning. You can expand the raw detail to see the full payload behind the decision.

Approve or reject

Each card gives you two actions:

•
Approve
You authorize the action. The agent proceeds and the item leaves your inbox.
•
Reject
You decline it. The action is not taken and the item is cleared from the queue.

Note:Each decision counts toward the agent's track record. A run of correct decisions earns the agent more autonomy, and an override sets it back. See Trust & Governance in the System Manual.

When the inbox is clear

When nothing is pending you see an “Inbox clear” state: no items need human approval and your agents are working inside the rules you set.

Worked example: clearing a high-value invoice

Example · An invoice above the auto-approve threshold

Your AP agent receives a $42,000 invoice from a vendor. Your Context Book auto-approves invoices up to $5,000, so this one exceeds the agent's authority and lands in your Inbox under High Priority.

Title: “Invoice #INV-2291, $42,000 to Northwind Supply”
Summary: the agent matched it to an open purchase order.
Reasoning: “Amount exceeds the $5,000 auto-approve limit; PO matched, vendor known.”
Risk: a note if anything looks off, for example a duplicate invoice number.

You read the reasoning, confirm the PO match, and select Approve. The item clears and the agent proceeds.

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